Terms and Conditions
Welcome to dtopaz.com, a jewelry e-commerce platform operated in the United Arab Emirates. By accessing or using our website, you agree to comply with the terms and conditions below. Please read them carefully before placing an order.
1. About Us
- DTopaz is an Emirati jewelry brand that blends heritage, intention, and gemstone energy—especially the calming and empowering blue topaz. We offer meaningful and affordable jewelry to customers locally and internationally.
2. Eligibility
- You must be at least 18 years old or have permission from a legal guardian to use our website and make purchases.
3. Use of Website
By using dtopaz.com, you agree:
- Not to misuse the website or its services
- Not to interfere with the site’s operation or security
- To provide accurate and up-to-date information during registration and checkout
4. Product Information
We make every effort to ensure our product descriptions, images, and pricing are accurate. However:
- Slight variations may occur due to the natural characteristics of gemstones
- All items are subject to availability
- Colors may appear differently based on your screen settings
5. Pricing & Currency
- Prices are listed in AED (United Arab Emirates Dirham) by default
- For international customers, currency conversions may appear based on your region
- Prices do not include taxes, duties, or customs charges (see Section 8)
6. Orders & Payments
- Once you place an order, you will receive an email confirmation. This does not mean your order is accepted
- We reserve the right to cancel or refuse any order (e.g., due to stock issues, pricing errors, or suspected fraud)
- Accepted payment methods: Credit/Debit Cards, Apple Pay, PayPal, and other payment gateways as available
7. Shipping & Delivery
- We ship across the UAE and internationally
- Delivery charges, estimated timelines, and available shipping methods will be shown at checkout
- Delivery delays caused by customs or external couriers are beyond our control
8. International Shipping
- For orders shipped outside the UAE, you are responsible for any applicable import duties, customs fees, or taxes imposed by your country
- These charges are not included in the product or shipping price
- Customs policies vary by country; please contact your local customs office for details
9. Returns & Exchanges
- You may request a return or exchange within [e.g., 7 or 14] days of receiving your order
- Items must be unused, unworn, and in original packaging
- Customized or personalized jewelry is non-returnable
- To initiate a return, contact us at [Insert support email]
- International customers are responsible for return shipping unless the item is defective
10. Cancellations
- Orders can only be canceled before they are shipped. Once shipped, you must follow the return process
- Contact us immediately at [Insert contact email] if you need to cancel an order
11. Intellectual Property
- All website content including images, product designs, logos, and text are the property of DTopaz and are protected under copyright and trademark laws. Unauthorized use is strictly prohibited.
12. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website, including shipping delays or product misuse.
13. Privacy Policy
- We value your privacy. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal information.
14. Modifications to Terms
- We may update these Terms and Conditions at any time without prior notice. Changes will take effect once posted on this page. Continued use of the site signifies acceptance of the updated terms.
15. Governing Law
- These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, UAE.
Contact Us
You have the right to access any personal information we hold about you, correct inaccuracies, and update out-of-date information. In certain circumstances, you may request the erasure of your personal information or restrict its use. You can also object to our processing of your personal information, particularly regarding direct marketing communications. To exercise these rights or for any inquiries about this Policy, please contact us at:
Diana Topaz
Dubai, UAE-57068
+971 50 559 0994